Terms and Conditions
Fairways Scotland Limited (“us” or “we””) is a limited company registered in Scotland No. 554974. The following conditions (“Terms and Conditions”) will apply to all bookings made with us.
1. Booking Your Tour
All bookings must be made by contacted us directly via email, phone or using our enquiry form on our website at http://www.fairwaysscotland.com (the “Website”). Your booking should include details of any specific requirements you would wish to be included in your tour. We will make every effort to provide a tour designed to meet all your specific wishes.
Bookings will be accepted on receipt of your requested deposit. All deposits are non-refundable. If your booking is being made via a third party travel agent approved by us, this deposit should be paid to your agent who will pass it to us. For bookings using the Website, deposits should be made direct to our bank, details of which will be supplied. No contract is made between us and you until we have confirmed to you that we have accepted your booking and that we received the requested deposit.
Upon confirmation of your booking, we will issue a Booking Confirmation. You should check the details of this confirmation carefully on receipt. The balance of your tour cost must be paid no later than 8 weeks before travel. As with the deposit this should be paid to your travel agent where appropriate or direct to our nominated bank account. If we do not receive the full amount before this time, we reserve the right to cancel your booking. Bookings made less than 8 weeks before the travel date must be paid in full on confirmation of booking.
Prior to your arrival date (usually 3 weeks) you will receive your Tour Itinerary. If your booking is made using a third party travel agent, all correspondence from us will be sent to your agent, unless otherwise agreed. If no travel agent is involved, all correspondence will be with the person identified as the ‘lead name’, being the person responsible for their group and in direct contact with us.
Booking documents are identified as follows:
Tour Proposal: an example with a projected costing. No firm reservations have been made so this exact tour and costing are not guaranteed. No deposit has been paid.
Booking Confirmation: a deposit per person has been paid. Accommodation, golf and other services have been reserved and an exact cost has been provided.
Tour Itinerary: this is provided to you normally 3 – 4 weeks prior to your arrival. It contains detailed information regarding your booking and additional information not previously supplied.
2. Alteration of your tour
You may alter the Booking Confirmation without charge within 14 days of it being sent to you. After this period it is assumed the itinerary has been accepted. Any alterations after this period incur a charge of £20 each time an alteration takes place. This will be added to the final cost of the tour. It is not anticipated that we will make any amendments to your Tour Itinerary. However, circumstances out-with our control may necessitate a late change. We reserve the right to make appropriate alternative arrangements of a similar standard and notify you immediately of the change.
3. Cancellation of your tour
a) Cancellation by you If you wish to cancel your tour this must be made in writing to us. The cancellation will be effective on the date received by us. Cancellation charges will apply as follows:
Deposit
Within 14 days of receipt of deposit by us but more than 56 days (8 weeks) before travel – Deposit refunded
14 days or more after receipt of deposit – Loss of Deposit
Balance
Within 7 days of receipt of balance (56-49 days prior to arrival) – Balance refunded
49 – 28 days before arrival – 50% of total tour cost refunded
27 – 14 days before arrival – 25% of total tour cost refunded
13 days before arrival or less – 0% of total tour cost refunded
b) Cancellation by us If the balance of your tour is not paid 8 weeks before your travel date we will treat your booking as cancelled. Cancellation charges as defined in 3(a) above will apply. Although we will make every effort to make sure that your tour is a success, unfortunately there are occasions when we will be required to cancel your trip for reasons beyond our reasonable control. If we cancel your tour in such circumstances, you will be offered an alternative tour of equal standard or a full refund of any monies paid.
4. Insurance
Travel, medical, luggage and cancellation insurance are your responsibility. You should ensure that you make the appropriate arrangements with your broker or agent before your date of departure. We will not accept any liability for any loss incurred as result of any failure to obtain insurance.
5. Travel Suppliers
As part of your tour you may use air, rail or other travel arrangements not included within the package booked through us. As each supplier will operate under their own terms and conditions and are subject to their own timetables, we cannot be held responsible for any delays, loss, damage or injury caused while using the services of these suppliers. Where accommodation is part of your tour, the hotel’s own booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation (including all facilities and services) by the hotel.
6. Problems
In the unlikely event that you experience any problem on your tour, either with your facility, reservations, accommodation or travel arrangements which cannot be resolved directly with the car hire company, hotel etc. you should contact us immediately. All problems requiring further action must be reported prior to departure.
7. Pricing Policy
The prices contained in our brochures and on our website are only estimates for illustrative purposes. The actual cost will be clearly shown on your ‘Booking Confirmation’. Tours prices in any currency other than Sterling are subject to exchange rates. All Tours are paid for in GB Pounds.
8. Golf
If possible you should indicate at the time of booking which courses you would like to play and approximate tee times. If you would prefer, we can suggest courses for you. Your Tour Itinerary will include confirmation of courses and tee times. You should check these carefully and contact us immediately if you have any problems. Some golf clubs require production of a handicap certificate before play is allowed. It is the player’s responsibility to check with the relevant club and have such a certificate available when required. No refund will be given in the event that you or your group fail to abide by any rules and by laws of a golf club.
9. Lead Name
The person deemed to be the lead name must confirm the booking on behalf of and with the consent of all the persons travelling. That person will be responsible for the payment of the price of the vacation. That person is deemed to be responsible for keeping the other members of the party informed of the booking.
10. Travel Regulation Insolvency Protection (EVO)
We are committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ”The Package Travel, Package Tours Regulations ” all passengers booking with Fairways Scotland Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Fairways Scotland Limited
This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK.
This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.
11. Passports
Please ensure you have a fully valid passport permitting access to the United Kingdom. We will not be responsible should you fail to provide the Customs and Immigration authorities with the appropriate documentation.
12. Data Protection
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy
13. Our Liability to you
When making a booking with us, we will arrange for you to enter into separate contracts with the travel partners for each part of the booking (e.g. the hotel or accommodation provider / golf course company / transport services provider) named on your booking confirmation. If your booking includes multiple travel arrangements you will have separate contracts with each travel partner.
As agent, we accept no responsibility for the provision of the accommodation (including all facilities and services) by the hotel or other travel partners. Our responsibilities are limited to making the booking in line with your instructions. We do not accept responsibility for any information about the hotel or other aspects of the travel package that we pass on to you in good faith.
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. Where we are found liable to you on any basis whatsoever under the contract formed by these Terms and Conditions, our maximum liability to you is limited to two (2) times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We will not be liable to you for any indirect or consequential losses of any kind whatsoever or any business losses, including loss of profit. We will also not be liable to you for liability for any damage, loss, cost, expense or other sum which you suffered or incurred which, on the basis of the information given to us at the time of your booking, we could not have reasonably foreseen you would suffer or incur if we breached our contract with you and such loss did not result from any breach of contract or other fault by ourselves or our employees or our suppliers.
14. General
Please note that if any part of these Terms and Conditions is found to be invalid or unenforceable, then the remainder of the conditions remains valid. In the unlikely event of disputes arising they will be governed by The Law of Scotland and are subject to the exclusive jurisdiction of the Scottish Courts.
We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description which (a) on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you and (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.(6) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description which (a) on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you and (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.